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Faq

Q.1 Where does KartDeliver deliver?
We deliver in select areas of Delhi NCR (Indirapuram and Sector 62 Noida).Soon we will launch our services in other areas of NCR.

Q.2 When does KartDeliver deliver?
Your products will be delivered within 2 hours of us receiving the order.
Our delivery timings are between 7 AM and 9:00 PM. Our representative from the store will call you before sending your purchased items to your delivery location

Q.3 Is there a minimum order value for delivery?
The minimum order value is Rs 200 per order.

Q.4 Is there a charge for delivery?’
Yes, there is a nominal charge of Rs.30 for all order values lower than Rs 100.00. If your order value is above Rs 100.00 and below Rs 200 (single order), then the delivery Charge will be Rs 20.00 finally for all order above Rs 200.00 the delivery will be free of charge.

Q.5 What is KartDeliver delivery process?
All orders are received by a central team who will process the orders. These orders are then sent to the stores. Our representative from the store will call you for order confirmation and delivery timings. Once we receive a confirmation, the order is packed and sent for delivery to your door step.

Q.6 What if I’m not home to receive my order?
Our representative will call you to confirm the order and your availability and then deliver the order. In case we are unable to get through to you (on the phone number mentioned by you) for 48 hours, your order will be automatically cancelled and the money will be refunded to you in case of pre-paid orders.

Q.7 What is Cash on Delivery and how does it work? Does KartDeliver offer Cash on Delivery?
Cash on Delivery is a post paid purchase where you pay in cash after you receive the goods. Our representative will call you before delivering your order. Please keep the amount of cash ready based on the order confirmation along with the delivery and other applicable charges, if any.
We don’t accept cheques or any other form of payment i.e. coupons or cards, if the mode of payment is cash on delivery.

Q.8 Can I change my order once it has been placed?
No, we will be unable to change any order after it has been dispatched

Q.9 Can I place an order online and pick up my order from your store which is nearest to me?
Currently we do not offer this facility.

Q.10 What if I didn’t like the quality of the products delivered to me?
We would request you to check the products while accepting the products during delivery. In case you are not happy with the quality of the products, please return those products to the representative. Please also make a remark on the bill about the return and name of the product returned along with your signature. Your money will refunded post the adjustment for delivery charges and discounts (if applicable), if paid by card or bank transfer. In case it is a cash-on- delivery purchase, pay the representative only for the products that you accept. Important: If your order value after returns is less than Rs.100 then the delivery charges of Rs.30 will be levied and any bill size based offer/discount will be reversed and deducted from the refund due to you.

Q.11 Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the ‘Contact us’ page with the following details: date of order, order number and reason for cancellation.
Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

Q.12 When and how will I get my refund in case of cancellation or product return?
The refund of the excess money received will be processed within 3 working days of the return or cancellation. The process for the actual refund may take 7-14 working days to reflect in your Credit Card or Bank Account. There will be no refund in cash.
All refund will be subject to deduction of Delivery Charges or Offer Values as applicable
For enquiries on refunds – please send us an e-mail on the ‘Contact us’ page and our representative will update you on the status either via e-mail or through a phone call.

Q.13 What if products ordered by me are out of stock?
In a rare case where products ordered by you are out of stock and we don’t see ourselves getting stock within 24 hours, our representative will call you and update you on the products that are currently not in stock. Our representative will also suggest to you alternate products, in case similar products are available, which could be delivered in place of the ordered products. We will deliver the rest of the products at your convenience and process a refund for the out of stock products. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash from you by our representative.